Virtual Account, Islamic Boarding School Innovation in the Era of Disruption in Providing the Best Services Focused on Customer Satisfaction

Muhammad Husain

doi:10.24014/idj.v8i3.30122

Virtual Account, Islamic Boarding School Innovation in the Era of Disruption in Providing the Best Services Focused on Customer Satisfaction

Muhammad Husain

Abstract

The aim of this research is to analyze how the Darussalam Blokagung Islamic boarding school innovates in providing the best service for customer satisfaction. This research uses qualitative methods, this research focuses on one analysis, namely the services provided by the Darussalam Blokagung Islamic boarding school in providing the best service through the students' virtual accounts. Data collection techniques include in-depth interviews, direct observation, documentation and focus group discussions. The validity of the data in this research uses data triangulation. The data analysis technique uses an interactive model, starting from the stages of data reduction, data presentation and continuing with drawing conclusions. The results of this research show that the Darussalam Blokagung Islamic boarding school has provided the best service through the virtual account method, with the implementation of this financial management program, especially during the payment process, it can provide ease of transactions, ease of monitoring students' financial circulation, and services with this program to provide a sense of satisfaction to all parties. who is served.

Keywords

Virtual Accounts Islamic Boarding Schools Customer Satisfaction

References

Arikunto, S. (2010). Prosedur penelitian suatu pendekatan praktek.

Fadhilah, L., & Dzikrulloh, D. (2022). Analisis Pengaruh Ekspektasi Kinerja, Pengaruh Sosial, dan Nilai Harga Berbasis ERA Terhadap Niat Pengguna E-money Brizzi (Studi Kasus Pondok Pesantren Fathul Majid Kasiman Bojonegoro). Kaffa: Journal of Sharia Economic & Bussines Law, 1(4), 106–120. https://doi.org/https://journal.trunojoyo.ac.id/kaffa/article/view/16541

Fatimah, L., & Aminah, S. (2021). Manajemen Layanan Khusus Unit Koperasi Berbasis E-Money pada Pondok Pesantren Modern di Jawa Timur. JIEMAN: Journal of Islamic Educational Management, 3(2), 185–202. https://doi.org/https://doi.org/10.35719/jieman.v3i2.72

Fatimah, S., & Suib, M. S. (2019). Transformasi Sistem Pembayaran Pesantren Melalui E-Money Di Era Digital (Studi Pondok Pesantren Nurul Jadid). Jurnal Ekonomi Dan Bisnis, 20(2), 96–108. https://doi.org/https://scholar.google.com/citations?view_op=view_citation&hl=id&user=nQyrz-UAAAAJ&citation_for_view=nQyrz-UAAAAJ:uUvzmPk0f8oC

Halili, H. (2023). Pengunaan E-Money di Lingkungan Pesantren Sebagai Bentuk Transformasi Sistem Pembayaran di Era Digital (Studi Kasus Pondok Pesantren Nurul Qarnain). Maisyatuna, 4(3), 19–29. https://doi.org/https://doi.org/10.53958/mt.v4i3.242

Hidayatullah, M. A., Rizal, S. S., & Anggraini, W. (2022). E-Bekal as Cashless Payment in Improving The Quality Of Instructional Services. MANAGERE: Indonesian Journal of Educational Management, 4(1), 1–13. https://doi.org/https://doi.org/10.52627/managere.v4i1.75

Komariah, N. (2018). Konsep manajemen keuangan pendidikan. Al-Afkar: Manajemen Pendidikan Islam, 6(1), 67–94. https://doi.org/https://doi.org/10.32520/afkar.v6i1.192

Lundeto, A. (2021). Digitalisasi Pesantren: Hilangnya Budaya Tradisionalis Atau Sebuah Kemajuan? Jurnal Education and Development, 9(3), 452–457. https://doi.org/https://journal.ipts.ac.id/index.php/ED/article/view/2882

Moleong, L. J. (2019). Metodologi penelitian kualitatif. PT Remaja Rosdakarya Bandung.

Mulyasari, H., Dan, T. T. B., & Wijaya, A. B. M. (2014). Analisis Jenis Sistem Pembayaran Elektronik Dalam Transaksi E-Commerce Di Indonesia. Seminar Nasional Teknologi Informasi Dan Komunikasi, 25. https://doi.org/https://scholar.google.com/scholar?hl=id&as_sdt=0,5&cluster=13712018916056080039

Munawaroh, M., Mahmudi, M., & Iftihor, I. (2022). Pedampingan Manajemen Cashless di Pondok Pesantren As Sirajul Munir Desa Nepa Banyuates Sampang. Al-Khidmah: Jurnal Pengabdian Kepada Masyarakat, 3(1), 9–15. https://doi.org/https://ejournal.kopertais4.or.id/madura/index.php/khidmah/article/view/6124

Rizal, S. S., Qomariyah, H., & Aisyah, F. N. (2021). Strategi Pengelolaan Belanja Santriwati melalui E-Bekal di Pondok Pesantren Nurul Jadid Wilayah Al-Hasyimiyah. TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, Dan Humaniora, 2(3), 375–381. https://doi.org/https://download.garuda.kemdikbud.go.id/article.php?article=2819840&val=25224&title=Strategi%20Pengelolaan%20Belanja%20Santriwati%20melalui%20E-Bekal%20di%20Pondok%20Pesantren%20Nurul%20Jadid%20Wilayah%20Al-Hasyimiyah

Saifuddin, S., & Fathony, A. (2023). Risk Menejemen E--Bekal untuk Meningkatkan Pelayanan pada Santri di Pondok Pesantren Nurul Jadid. Reslaj: Religion Education Social Laa Roiba Journal, 5(1), 293–307. https://doi.org/https://doi.org/10.47467/reslaj.v5i1.1444

Salsabila, S. S., & others. (2018). Eksistensi Kartu Kredit Dengan Adanya Electronic Money (E-Money) Sebagai Alat Pembayaran Yang Sah. Jurnal Privat Law, 6(1), 24–33. https://doi.org/https://doi.org/10.20961/privat.v6i1.19222

Sugiono, S. (2016). Metode penelitian kuantitatif, kualitatif, dan r & d. Bandung: Alfabeta, 288. https://doi.org/https://opac.perpusnas.go.id/DetailOpac.aspx?id=911046

Syahid, I. (2016). Strategi Mewujudkan Kemdnirian Pondok Pesantren Berbasis Pemberdayaan Santri (studi kasus pesantren Hidayatullah Desa Bandar Labuan, Kecamatan Tanjung Morawa, Kabupaten Deli Serdang). Jurnal Perspektif Sosiologi, 4(1). https://doi.org/https://download.garuda.kemdikbud.go.id/article.php?article=1428731&val=4121&title=STRATEGI%20MEWUJUDKAN%20KEMANDIRIAN%20PESANTREN%20BERBASIS%20PEMBERDAYAAN%20SANTRI

Syathiri, A., Asngari, I., Putri, Y. H., Widyanata, F., & Wahyudi, H. (2023). Peningkatan Literasi Keuangan Digital Syariah Bagi Siswa Sekolah Menengah Atas Raudhatul Ulum Desa Sakatiga Kecamatan Inderalaya Kabupaten Ogan Ilir. BEGAWI: Jurnal Pengabdian Kepada Masyarakat, 1(1), 17–20. https://doi.org/https://doi.org/10.23960/begawi.v1i1.4

Tazmi, R. A. R., Suwarsi, S., & Bayuni, E. M. (2017). Implementasi Sistem Teknologi Pembayaran Virtual Account terhadap Kualitas Tata Kelola Keuangan Syariah (Studi Survei Yayasan Pendidikan Salman Al-Farisi Bandung). Prosiding Hukum Ekonomi Syariah, 3(1), 162–167. https://doi.org/http://dx.doi.org/10.29313/syariah.v3i1.5437

Ulfatimah, H. (2020). Implementasi Tabungan Baitullah iB Hasanah dan Variasi Akad pada PT. BNI Syariah Kantor Cabang Pekanbaru [UNIVERSITAS ISLAM NEGERI SULTAN SYARIF KASIM RIAU]. https://doi.org/https://repository.uin-suska.ac.id/28720/

Zuhriy, M. S. (2011). Budaya pesantren dan pendidikan karakter pada pondok pesantren salaf. Walisongo: Jurnal Penelitian Sosial Keagamaan, 19(2), 287–310. https://doi.org/10.21580/ws.19.2.159

DOI: http://dx.doi.org/10.24014/idj.v8i3.30122