Modelling And Simulation Of The Driving Licence Application Queue Using Promodel Software At The Karawang Police Headquarters

Amelia Nur Fariza; Nizar Maulana Ibrahim

doi:10.24014/jti.v11i2.38411

Modelling And Simulation Of The Driving Licence Application Queue Using Promodel Software At The Karawang Police Headquarters

Amelia Nur Fariza, Nizar Maulana Ibrahim

Abstract

This study models and simulates the queue system for C driver's licence applications at the Karawang Police Station using ProModel to identify bottlenecks and evaluate improvement scenarios. As a baseline, the total actual time for applicants averaged 129.69 minutes, exceeding the standard of 120 minutes, with a daily output of 54 applicants (6 hours of operation). Two scenarios were proposed: (S1) adding registration units; (S2) adding 3 information units. The simulation results showed that S2 was the most effective: throughput increased from 54 to 139 applicants/day (+85), the aggregate ‘%full process’ percentage decreased from 15.49% to 2.12% (−13.37 points), and the average total waiting time decreased from 79.44 minutes to 68.8 minutes (-13.3%). The mean difference test (t-test, 95% CI) confirmed a significant improvement in waiting time and output. In practical terms, these results recommend a reorganisation of capacity at the clarification stage and arrival scheduling to reduce queues, thereby increasing citizen satisfaction and resource efficiency.

Keywords: Bottleneck; Discrete Event Simulation; ProModel; SIM C; Queueing

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DOI: http://dx.doi.org/10.24014/jti.v11i2.38411