Pelayanan Administrasi Akademik di Lingkungan Program Pascasarjana Universitas Riau

Syafril Safril, Zaili Rusli, Febri Yuliani


Universities as institutions that provide higher education have the responsibility to prepare most of their graduates to become qualified, professional and competent graduates. Riau University as a higher education institution within the Ministry of National Education which organizes academic and/or professional education programs in the field of science, including: creation, application, and development of science, technology, and/or arts. The Postgraduate Program of the University of Riau is required to be able to create an academic atmosphere that is more conducive to scientific activities, and to create a management and service system whose quality is increasing as well as developing an improving teaching and learning process. Indicators in order to assess the success of achieving the mission of developing the Postgraduate Program comprehensively. This study aims to analyze Academic Administration Services in the Postgraduate Program at the University of Riau by using qualitative research methods (Qualitative Research) to describe and analyze phenomena, events, social activities, attitudes, beliefs, perceptions, thoughts of people individually and in groups.The results showed that administrative services in the Postgraduate Program at the University of Riau ranging from New Master Admissions, New Student Re-registration, Online KRS Filling, Lectures, Additions/cancellations of courses, Determination of supervisory commissions, Research Proposal Seminars, Research Results Seminars, and Examinations Thesis trial has been going well. The seriousness of the Postgraduate Program at the University of Riau in the implementation of services and other tasks has almost no significant obstacles, it's just that there are some shortcomings that need to be addressed such as facilities that support optimally, good communication with students. In addition, in terms of service, it can be seen from the responsiveness, responsibility, and accountability that it is classified as good.


administrative services, University

Full Text:



Afkar, Sirajul (2019). Analisis Kualitas Pelayanan Adminitrasi Akademik Dengan Menggunakan Importance Performance Analisis Pada Biro Adminitrasi Akademik Universitas Bakrie. Tesis (S2) - thesis, Universitas Bakrie.

Amrizal, Alfianto. (2016). Kualitas Pelayanan Administrasi Akademik di Fakultas Keguruan dan Ilmu Pendidikan Universitas Tadulako. 4(5), 73-82,

Daryanto, H. M. (2008). Administrasi Pendidikan. Jakarta: Rineka Cipta

Hardiansyah. 2011. Kualitas Pelayanan Publik; Konsep, Dimensi, Indikator,dan Implementasinya. Yogyakarta: Gava Media

Ibrahim, Amin. 2008. Teori dan Konsep Pelayanan Publik Serta Implementasinya. Bandung: Mandar Maju

Indirwan. (2016). Persepsi Mahasiswa terhadap Kualitas Pelayanan Akademik Pascasarjana UIN Alauddin Makassar. Magister (S2) thesis, Universitas Islam Negeri Alauddin Makassar.

Juriyah, Siti. (2007). Persepsi mahasiswa Terhadap Kualitas Pelayanan di Fakultas Kedokteran Universitas Lampung. Magister Ilmu Administrasi- FISIP.

Keputusan Rektor Universitas Riau Nomor: 92/J19/AK/2003 tentang Pedoman Akademik Program Pascasarjana Universitas Riau;

Keputusan Rektor Universitas Riau Nomor: 302/H19/AK/2009 tentang Organisasi dan Tata Kelola Program Pascasarjana Universitas Riau;

Moenir, H. A. S. (2010). Manajemen Pelayanan Umum Indonesia. Jakarta: Bumi Aksara

Moleong, Lexy. J. (2015). Metodologi Penelitian Kualitatif. Bandung: PT. Remaja Rosdakarya

Peraturan Rektor Universitas Riau Nomor: 3 Tahun 2015 tentang Peraturan Akademik Universitas Riau

Permenristekdikti Republik Indonesia No. 81 Tahun 2017 tentang Statuta Universitas Riau;

Permenristekdikti Republik Indonesia No. 54 Tahun 2017 tentang Organisasi dan Tata Kerja Universitas Riau

Retnowulan, Liza (2014). Kepuasan Pelayanan Administrasi Akademik Mahasiswa di Pascasarjana Universitas Negeri Malang. Arthavidya Jurnal Ilmiah Ekonomi, 16(2), 1-12. view/1020831

Sinambela. 2014. Reformasi Pelayanan Publik, Teori, Kebijakan, dan Implementasi. Jakarta: Bumi Aksra

Undang-Undang Republik Indonesia No. 20 Tahun 2003 tentang Sistem Pendidikan Nasional;

Undang-Udang Republik Indonesia No. 14 Tahun 2005 tentang Guru dan Dosen;



  • There are currently no refbacks.

Statistik Counter:


Flag Counter

Indexed by :