Kepercayaan Interpersonal di Era Digital: Peran Nilai Moral dan Durasi Penggunaan Media Sosial sebagai Moderator

Miftahun Najah

Abstract


Media sosial telah menjadi ruang utama interaksi antarindividu, termasuk dalam menjalin relasi sosial. Studi ini bertujuan untuk menguji peran nilai moral sebagai prediktor kepercayaan interpersonal dalam konteks daring, serta menguji peran durasi penggunaan media sosial sebagai moderator. Penelitian ini mengukur peran dua dimensi nilai moral—individualizing dan binding— terhadap kepercayaan interpersonal daring. Subjek dalam penelitian ini adalah 365 remaja pengguna aktif media sosial berusia 12–20 tahun. Instrumen yang digunakan meliputi Moral Foundations Questionnaire dan Online Trust Scale. Moderated regression analysis dilakukan menggunakan perangkat lunak JAMOVI. Hasil menunjukkan bahwa nilai moral binding berpengaruh signifikan terhadap kepercayaan interpersonal daring (p = 0.025), sedangkan nilai individualizing tidak menunjukkan pengaruh signifikan (p = 0.383). Durasi penggunaan media sosial juga terbukti sebagai prediktor signifikan (p < .001), serta memoderasi hubungan antara nilai moral binding dan kepercayaan daring (p = 0.037). Hasil ini mengindikasikan bahwa kepercayaan interpersonal dalam konteks daring lebih dipengaruhi oleh keterikatan sosial pada nilai moral binding (loyalty, authority, dan sanctity) dibandingkan nilai-nilai moral individualizing (care dan fairness). Temuan ini selaras dengan Social Identity Model of Deindividuation Effects (SIDE), yang menyebut bahwa dalam situasi ambiguitas seperti anonimitas di media sosial, kesadaran individu terhadap identitas pribadi cenderung bergeser menuju identitas kelompok. Implikasi hasil ini menyoroti pentingnya ekspresi identitas kelompok dan keterikatan kelompok dalam membangun kepercayaan di ruang digital.


Keywords


Kepercayaan daring; moral foundation; durasi sosial media

References


Afridi, S. A., Afsar, B., Shahjehan, A., Khan, W., Rehman, Z. U., & Khan, M. A. S. (2023). Impact of corporate social responsibility attributions on employee’s extra‐role behaviors: Moderating role of ethical corporate identity and interpersonal trust. Corporate Social Responsibility and Environmental Management, 30(2), 991–1004. https://doi.org/10.1002/csr.2017

Asosiasi Penyelenggara Jasa Internet Indonesia. (2024). Laporan Survei Profil Internet Indonesia 2024. Asosiasi Penyelenggara Jasa Internet Indonesia. https://apjii.or.id/survei

Bhatiasevi, V. (2024). The uses and gratifications of social media and their impact on social relationships and psychological well-being. Frontiers in Psychiatry, 15. https://doi.org/10.3389/fpsyt.2024.1260565

Bonowski, T., & Minnameier, G. (2022). Morality and trust in impersonal relationships. Journal of Economic Psychology, 90, 102513. https://doi.org/10.1016/j.joep.2022.102513

Bowden-Green, T., Hinds, J., & Joinson, A. (2021). Personality and Motives for Social Media Use When Physically Distanced: A Uses and Gratifications Approach. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.607948

Campbell, S., & Gneezy, U. (2024). Smartphone use decreases trustworthiness of strangers. Journal of Economic Psychology, 102, 102714. https://doi.org/10.1016/j.joep.2024.102714

Cheng, Y., & Chen, Z. F. (2021). Encountering misinformation online: antecedents of trust and distrust and their impact on the intensity of Facebook use. Online Information Review, 45(2), 372–388. https://doi.org/10.1108/OIR-04-2020-0130

Coppolino Perfumi, S., Bagnoli, F., Caudek, C., & Guazzini, A. (2019). Deindividuation effects on normative and informational social influence within computer-mediated-communication. Computers in Human Behavior, 92, 230–237. https://doi.org/10.1016/j.chb.2018.11.017

Damen, D., van der Wijst, P., van Amelsvoort, M., & Krahmer, E. (2020). The Effect of Perspective-Taking on Trust and Understanding in Online and Face-to-Face Mediations. Group Decision and Negotiation, 29(6), 1121–1156. https://doi.org/10.1007/s10726-020-09698-8

Duradoni, M., Collodi, S., Perfumi, S. C., & Guazzini, A. (2021). Reviewing Stranger on the Internet: The Role of Identifiability through “Reputation” in Online Decision Making. Future Internet, 13(5), 110. https://doi.org/10.3390/fi13050110

Ellison, N. B., & Boyd, D. M. (2013). Sociality Through Social Network Sites. In W. H. Dutton (Ed.), The Oxford Handbook of Internet Studies (Vol. 1, pp. 151–172). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780199589074.013.0008

Fahmi, I., Takwin, B., & Muhamad, R. (2019). Nilai Moral sebagai Prediktor Orientasi Politik pada Anggota Organisasi Keagamaan. Psympathic : Jurnal Ilmiah Psikologi, 6(2), 165–180. https://doi.org/10.15575/psy.v6i2.6260

Falgoust, G., Winterlind, E., Moon, P., Parker, A., Zinzow, H., & Chalil Madathil, K. (2022). Applying the uses and gratifications theory to identify motivational factors behind young adult’s participation in viral social media challenges on TikTok. Human Factors in Healthcare, 2, 100014. https://doi.org/10.1016/j.hfh.2022.100014

Geschke, D., Lorenz, J., & Holtz, P. (2019). The triple‐filter bubble: Using agent‐based modelling to test a meta‐theoretical framework for the emergence of filter bubbles and echo chambers. British Journal of Social Psychology, 58(1), 129–149. https://doi.org/10.1111/bjso.12286

Graham, J., Nosek, B. A., Haidt, J., Iyer, R., Koleva, S., & Ditto, P. H. (2011). Mapping the moral domain. Journal of Personality and Social Psychology, 101(2), 366–385. https://doi.org/10.1037/a0021847

Hao, J., Liu, Y., Ma, X., & Gong, S. (2025). The effects of social mindfulness and online interpersonal trust on college students’ online prosocial behavior. Frontiers in Psychiatry, 16. https://doi.org/10.3389/fpsyt.2025.1573345

Hatamleh, I. H. M., Safori, A. O., Habes, M., Tahat, O., Ahmad, A. K., Abdallah, R. A.-Q., & Aissani, R. (2023). Trust in Social Media: Enhancing Social Relationships. Social Sciences, 12(7), 416. https://doi.org/10.3390/socsci12070416

Helmi, A. F., Widhiarso, W., Putri, A. K., Marvianto, R. D., Priwati, A. R., & Shaleha, R. R. A. (2019). A Model of Online Trust Among Adolescents. International Journal of Cyber Behavior, Psychology and Learning, 9(2), 34–50. https://doi.org/10.4018/IJCBPL.2019040103

Imanuel Toding Bua, & Nur Isdah Idris. (2025). Analisis Kebijakan Keamanan Siber di Indonesia: Studi Kasus Kebocoran Data Nasional pada Tahun 2024. Desentralisasi : Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan, 2(2), 100–114. https://doi.org/10.62383/desentralisasi.v2i2.653

Kaur, R., & Sasahara, K. (2016). Quantifying moral foundations from various topics on Twitter conversations. 2016 IEEE International Conference on Big Data (Big Data), 2505–2512. https://doi.org/10.1109/BigData.2016.7840889

Kircaburun, K., Alhabash, S., Tosuntaş, Ş. B., & Griffiths, M. D. (2020). Uses and Gratifications of Problematic Social Media Use Among University Students: a Simultaneous Examination of the Big Five of Personality Traits, Social Media Platforms, and Social Media Use Motives. International Journal of Mental Health and Addiction, 18(3), 525–547. https://doi.org/10.1007/s11469-018-9940-6

Koidl, K., & Kapanova, K. (2023). Interpersonal Trust within Social Media Applications: A Conceptual Literature Review. In The Psychology of Trust. IntechOpen. https://doi.org/10.5772/intechopen.103931

Lan, D. H., & Tung, T. M. (2024). Exploring fake news awareness and trust in the age of social media among university student TikTok users. Cogent Social Sciences, 10(1). https://doi.org/10.1080/23311886.2024.2302216

Lin, S.-W., Liu, Y.-H., & Huang, E. Y. (2021). Exploring the relationship between employee engagement and its antecedents: the moderating role of smartphone use. Information Technology & People, 34(3), 1200–1228. https://doi.org/10.1108/ITP-05-2019-0251

Lovatt, M., Bath, P. A., & Ellis, J. (2017). Development of Trust in an Online Breast Cancer Forum: A Qualitative Study. Journal of Medical Internet Research, 19(5), e175. https://doi.org/10.2196/jmir.7471

Matsuo, A., Du, B., & Sasahara, K. (2021). Appraisal of the Fairness Moral Foundation Predicts the Language Use Involving Moral Issues on Twitter Among Japanese. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.599024

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model of Organizational Trust. The Academy of Management Review, 20(3), 709. https://doi.org/10.2307/258792

Nilsson, A., Erlandsson, A., & Västfjäll, D. (2020). Moral Foundations Theory and the Psychology of Charitable Giving. European Journal of Personality, 34(3), 431–447. https://doi.org/10.1002/per.2256

Perfumi, S. C. (2020). Social Identity Model of Deindividuation Effects and Media Use. In The International Encyclopedia of Media Psychology (pp. 1–8). Wiley. https://doi.org/10.1002/9781119011071.iemp0151

Robina Saeed, Mudassar Hussain, & Anam Tariq. (2024). Discrepancy in Uses and Gratifications for Smartphone and their Effects on Online Socialization Patterns among University Youth. Annals of Human and Social Sciences, 5(II). https://doi.org/10.35484/ahss.2024(5-II)44

Roy, S., & Goldwasser, D. (2021). Analysis of Nuanced Stances and Sentiment Towards Entities of US Politicians through the Lens of Moral Foundation Theory. Proceedings of the Ninth International Workshop on Natural Language Processing for Social Media, 1–13. https://doi.org/10.18653/v1/2021.socialnlp-1.1

Sabadini, C., Rinaldi, M., & Guazzini, A. (2022). Compliance and conversion in small groups: online vs. offline polarisation effects. Journal of Policing, Intelligence and Counter Terrorism, 17(2), 159–179. https://doi.org/10.1080/18335330.2021.1969030

Spears, R. (2017). Social Identity Model of Deindividuation Effects. In The International Encyclopedia of Media Effects (pp. 1–9). Wiley. https://doi.org/10.1002/9781118783764.wbieme0091

Sun, D., Lin, Y., Liao, C., & Pan, L. (2024). Online interpersonal trust and online altruistic behavior in college students: the chain mediating role of moral identity and online social support. Frontiers in Psychology, 15. https://doi.org/10.3389/fpsyg.2024.1452066

Suqi Lou, Weijun Li, Chao Zhang, Shi Chen, Zhicong Lu, & Yaxing Yao. (2025). Behind the Same Mask: Understanding the Practice of Spontaneous Collective Anonymity on Chinese Social Platforms. Proc. ACM Hum.-Comput. Interact, 9(2).

Süssenbach, P., Rees, J., & Gollwitzer, M. (2019). When the going gets tough, individualizers get going: On the relationship between moral foundations and prosociality. Personality and Individual Differences, 136, 122–131. https://doi.org/10.1016/j.paid.2018.01.019

Turilli, M., Vaccaro, A., & Taddeo, M. (2010). The Case of Online Trust. Knowledge, Technology & Policy, 23(3–4), 333–345. https://doi.org/10.1007/s12130-010-9117-5

Vilanova, F., Beria, F. M., Costa, Â. B., & Koller, S. H. (2017). Deindividuation: From Le Bon to the social identity model of deindividuation effects. Cogent Psychology, 4(1), 1308104. https://doi.org/10.1080/23311908.2017.1308104

Walther, J. B., Van Der Heide, B., Ramirez, A., Burgoon, J. K., & Peña, J. (2015). Interpersonal and Hyperpersonal Dimensions of Computer‐Mediated Communication. In The Handbook of the Psychology of Communication Technology (pp. 1–22). Wiley. https://doi.org/10.1002/9781118426456.ch1

Walther, J. B., & Whitty, M. T. (2021). Language, Psychology, and New New Media: The Hyperpersonal Model of Mediated Communication at Twenty-Five Years. Journal of Language and Social Psychology, 40(1), 120–135. https://doi.org/10.1177/0261927X20967703

Zhang, Z., Cai, X., Gao, W., Zhang, Z., & Qi, C. (2025). The impact of moral judgment on bystanders’ interpersonal trust: the mediating role of trustworthiness. Frontiers in Psychology, 15. https://doi.org/10.3389/fpsyg.2024.1440768




DOI: http://dx.doi.org/10.24014/kjcs.v7i1.37195

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

    

  

 

Editorial Office:

2nd Floor, Building of  Dakwah and Communication Faculty of UIN Sultan Syarif Kasim Riau. Jl. HR Soebrantas Km 15, Simpangbaru, Tampan, Pekanbaru

Email   : jurnalkomunikasiana@uin-suska.ac.id