Analisis Proses Manajemen Risiko Teknologi Informasi Sistem Infrastruktur Telekomunikasi (InfraTel) PT. Telkom Indonesia menggunakan Framework ISO 31000:2009

Abstract

Telecommunications Infrastructure is a very important for PT. Telkom Indonesia, because as
Telecommunications company, Telkom’s services and products can not be separated from the use of the
Telecommunications Infrastructure. Besides it is important for the company, Telkom’sTelecommunications
Infrastructure often impaired the events that occurred in Indonesiasuch as natural disasters (floods,
lightning, hurricanes, earthquakes, tsunamis), the incidence of fires and other events. ThereforeTelkom's
Telecommunication Infrastructure risk management is very important to achievement of the goals of the
company.
This research examines IT risk management based on ISO 31000 with a case study Telkom's
Telecommunications Infrastructure.The research methodology used "Case Study Research: Design and
Methods" consisting of 6 (six) stages of the research, that are literature review, data collection, data
analysis, design risk management framework, risk management processing and reporting.Research
focused on the implementation risk management processes of Telkom's Telecommunication Infrastructure.
Risk identification process using the approach method of Failure Mode and Effect Analysis (FMEA), Risk
analysis using the methods of causal analysis and the methods to be used in risk evaluation is a
qualitative method of risk ranking schemes.Based on the results of risk assessment (identification, analysis
and risk evaluation) will be determined the appropriate risk treatment for the problem of system failure
Telkom’s Telecommunications Infrastructure.
Keywords :Telecommunications Infrastructure, Information Technology Risk Management, FMEA, ISO
31000.